SwipeGuide

Finding solutions to the most common asked questions

Troubleshooting/FAQ

How to fix different problems that can appear when accessing your Workspace

How to fix different problems that can appear when accessing your Platform CMS (editor)

You're trying to log in to the CMS (Editor) Platform but your account is locked. Learn how to solve this.

The button Save Draft is not clickable so it does not allow to create a new guide. "The slug must be unique" error is showing.

Learn how to fix step text box not appearing

You're done creating your Guide and it's time to Publish it but the button is greyed out. Learn how to solve this.

Learn what to do when SSO Authentication Error is showing after trying to login to SwipeGuide

Learn how to reset workspace access after too many failed sign in attempts. Be sure to follow the security best practices.

There's something wrong? Check our articles to get you out of a sticky situation

A Guide needs to be approved by ALL approvers before it is published

Want to make images bigger? Zoom in into the instructions details via your mobile device

You just created a Guide but it is not visible for the end-users. Here's a couple a things you need to make sure of.

Learn how to solve "Email already exists" error message

From new products/features to product improvements and bug fixing...

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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