You may receive an authentication error when logging to SwipeGuide Platforms due to expired secret key.
Single sign-on (SSO) is an authentication method that enables users to securely authenticate with multiple applications and websites by using just one set of credentials.
Currently, SSO is an Add-On feature that can be requested to your Customer Success Manager. Your company’s IT department needs to provide the requested information based on the desired solution provider with the SwipeGuide engineering team in order to set this up. We don't manage or maintain any of the customer's keys ourselves.
If you think your secret key expired or is about to expire, please do the following:
Inform your local IT about this and proactively ask for a new certificate
Reach out to SwipeGuide Support with the new details
We would highly recommend your company to set a reminder every 2 years to prevent this from blocking your users to log in and share with us the new credentials.