Install

How to download and get started with the App?

First, set up your Sky ID by clicking the link in your welcome email.

Next, download the Sky Protect App from the App store or Google Play store to your mobile phone (The minimum required operating system for the app to work are IOS 15 and Android 9)

Use your Sky ID to login to the App and follow the simple instructions to set up your Smart Tech.

Having trouble? Take a look at our detailed instructions in our App help article here.

Which app do I use to access Sky Protect?

Use the Sky Protect App to control and interact with your tech, view your policy documents and get help and support.

Use the My Sky App to renew your policy and view your documents.

Having trouble? Take a look at our detailed instructions in our App help article here.

Troubleshooting

Why am I not getting notifications?

Check your phone settings

First, check your phone settings are set up correctly on your phone by going to Settings > Sky Protect and make sure the ‘Allow Notifications’ toggle is on.

For iOS devices, you can also change the type of alerts you’d like to receive under the ‘Alerts’ section.

Check your Sensor Bridge is plugged in

To get your Sensors talking to the rest of your tech, you need to plug the Sensor Bridge into the back of your Indoor Camera. This will allow your devices to communicate with each other and send you notifications.

Video Doorbell notifications

If you’re Video Doorbell is not correctly set up or if you have a weak signal, you may experience a delay in your notifications coming through to your phone.

To help resolve this please see our Video Doorbell help guide here.

Arming and Notifications

If you are getting notifications when you don’t want them or are not receiving notifications, you may want to change your arming settings.

You can control when your Indoor Camera, Motion or Contact Sensor are armed and send you notifications in the Sky Protect App.

Check out the three different types of arming below:

Manually arm - Just slide the ‘on/off’ toggle on the Sky Protect home screen.
Arm at set times - Your devices will come on at certain times on the days you choose. Handy last thing at night, for example.
Automatically arm - Turns on your devices when you head out and off when you’re in, so you’ll only receive notifications when you’re out of the Auto-Arm radius. Add additional users in the ‘people’ tab of the Sky Protect App, so your devices know when they’re home alone.

Why am I getting too many or too few notifications?

If you feel you are getting too many or too few notifications from your Indoor Camera, you can adjust the frequency by altering the sensitivity of your device.

You can do this by selecting the device you want to alter on Home > settings and adjusting the Motion and Sound detection sensitivity scales under Video recording settings.

You can also choose whether you get notifications from your Leak, Motion and Contact Sensors by tapping into each device’s settings and toggling ‘Push Notifications’ on or off.

You can also personalise the area you’d like your tech to record and give notifications about by adjusting their Activity zones (Video Doorbell and Indoor Camera only). Simply go into the live feed. Tap the settings icon and under ‘configuration’, select ‘activity zones, toggle it on.

What should I do if I’m having login issues?

If you are having trouble logging into your Sky Protect app or experiencing a 401 or 404 error code, here’s a few things you can do:

Make sure you’re logging in with your Sky ID found in your welcome emails.

Make sure you have inputted your email and password correctly.

Features

What can my Sky Protect App do?

Arming your devices - Check out the three different types of arming below.
- Manually arm - Just slide the ‘on/off’ toggle on the Sky Protect home screen.
- Automatically arm - Turns on your devices when you head out. Add others in the ‘people’ section, so your devices know when they’re home alone.
- Security scheduling - Your devices will come on
  at certain times on the days you choose. Handy last thing at night, for example.
See and speak to visitors - Chat and see with visitors before opening the door using the built-in mic and speaker.
Videos stored in cloud - Your video recordings are securely stored in the cloud for up to 30 days. You can download or share them before they are automatically deleted.
Add additional users - Make your smart tech work for all the family by adding additional users, allowing others to access to the live feed and notifications.
Add emergency contact - If anything goes wrong, you can feel protected knowing you have people there in an emergency by adding an emergency contact.
Incident escalation - If a water leak is detected and the initial notification is missed, we’ve got you covered. We’ll alert all users via SMS and an automated call and if you don’t respond, we’ll contact your emergency contact.

Get help and support - Find information in Sky Protect App’s Help and Support section or chat to us in the app (opening hours are 08:00-20:00 Monday-Friday. Weekends 09:00-17:00) or see here.

Want to know more? Take a look at a detailed list in our features help article here.