See and speak to visitors
By getting updates in real-time you can check in on your home, know when a family member has come home or gone out and talk to people, meaning you always feel protected and connected to your home.
Open the live feed from either the Video Doorbell or Indoor Camera.
Select the mic button to start the conversation.
Now you can chat to whoever’s at your door.
Arming Your Devices
Manual Arming - You can manually arm your Indoor Camera, Motion and Contact sensors at any time to receive alerts from them.
Here’s How: To receive alerts, simply arm your home by toggling the arm switch at the top of your app’s home page. When your home is armed, the toggle will turn blue.
Good to know: You can manually arm even if Auto Arming or Security Scheduling is set up.
Auto Arming - Auto Arming automatically activates your devices when you leave home and deactivates them when you return.
Here’s How: Go to the Settings tab at the bottom of the Sky Protect app home screen. Select Auto Arming and toggle it on. The app will request permission to track your smartphone’s location to automatically arm and disarm your alerts as you come and go. Your home’s location will automatically appear on the map with a "radius" circle around it. You can adjust the size of this circle within the app.
Multiple Users: Auto Arming will activate once everyone has left the radius you have set and disarm when someone returns.
Notifications: Make sure app notifications and location services are enabled to receive alerts when your home arms or disarms automatically.
Android Users: You may need to disable 'battery optimisation' for the Sky Protect app for this feature to work seamlessly. Refer to our Battery Optimisation section for more details.
Good to know: When using Auto Arming, ensure the main arming switch on the home screen is set to ‘off’ to avoid conflicts.
Security Scheduling - Schedule your home to arm and disarm automatically at specific times using the Security Scheduling feature.
Here’s how: Go to the Settings tab at the bottom of the Sky Protect app home screen. Select Security Scheduling and set your preferred arm and disarm times. Tap Save.
Good to Know: If Auto Arming is enabled, it takes priority over scheduled settings. Your home will stay armed if you leave during a scheduled disarm time and will disarm when you return.
Adding Additional Users
You can invite anyone in your home to access the Sky Protect app. The primary user sends an invite via email, allowing others to create their account and log in.
Here’s how: Open the Sky Protect app. Select the People tab in the bottom bar. Choose Add User and enter their name, email address, and phone number. Tap Add User. The invite will be sent to their email, allowing them to create an account and log in.
Good to know: Secondary users have the following permissions:
Arm and disarm the home
Access live streams from the Video Doorbell and Indoor Camera
View and download clips
Receive notifications
Change device and home settings
Add new devices
Primary User Permissions: Only the primary user can add or remove users, remove devices, and change consent settings.
Add emergency contact
An emergency contact is a person who will be notified if anything goes wrong if you are not available.
You can do this by going into the Sky Protect app and navigating to the ‘people’ tab.
Good to know: Your emergency contact will not be able to access the app.
Cloud storage
Video is securely stored in the cloud for 30 days so you can watch key recordings again and again. You can also download and save moments and share them with your friends and family.
Tap into the Video Doorbell or Indoor Camera from your homepage.
Choose the time and date of the clip.
Click Share to download or send.
Incident escalation
If a water leak is detected and the initial notification is missed, we’ve got you covered. Here’s how we’ll make sure the alert reaches you:
2 minutes after detection: You and any additional users will receive an SMS alert.
4 minutes after detection: You and any additional users will receive an automated call.
10 minutes after detection: We'll send an SMS to your emergency contact, advising them to follow up with you.
Also at 10 minutes: We'll send you an email letting you know the steps taken to alert you.
Get Help and support
Need help? Visit our articles in the Sky Protect app or use live chat to connect directly with one of our agents. Opening hours are 08:00-20:00 Mon-Fri. Weekends 09:00-17:00. Simply go into the settings and tap ‘Help and Support’.