You will get a notification on your app to let you know your Video Doorbell charge is low.

Flashing yellow and blue – Video Doorbell is charging.

Your Video Doorbell should take approximately 6 hours to charge fully.

If your battery is draining faster than expected, your Video Doorbell may be to far away from your Chime.

Your battery may also be draining faster due to unnecessary motion being detected. You can try and use the wedges provided to adjust the angle away from a busy street.

You can adjust your activity zone settings, so your Video Doorbell only gives you notifications about what matters most.

Check your internet connection and make sure you’re on the same network as your device/phone.

Make sure your Wi-Fi signal strength is strong where you want to place your Doorbell for the best performance.

Check you have given the Sky Protect app permission to access your local network. This is done in mobile phone settings, search ‘Sky Protect’ and toggle it on.

Check your ethernet cable is firmly plugged in the Wi-Fi Router.

During Video Doorbell installation, you’ll be prompted to check the signal.

After installation, you can find the option to check your signal in the settings: Settings > Device Settings > Video Doorbell > Technical Information > Signal.

During the check, make sure you hold your Video Doorbell at your front door. Check the signal strength here by selecting “Run test” in the app.

Your signal isn’t measured in real time, but it will update itself a few times each day. Your signal strength will also be updated whenever your device is switched on after charging. Also, when you run a “check signal” test.

This signal strength doesn’t measure your Wi-Fi strength, but rather the connectivity between the Chime and the Video Doorbell.

5 signal bars – Your signal is “very good”. You’re ready to go.

4 signal bars – Your signal is "good”. You have a strong connection.

3 signal bars – Your signal is "ok”. This might impact device performance.

2 signal bars – Your signal is "low". This is likely to impact device performance and battery life.

1 signal bar – Your signal is "very low". This will significantly impact device performance and battery life.

No signal bars - "Signal is lost”. Device location isn’t suitable, and your device won't work here.

For the best signal performance, make sure the Chime and Video Doorbell are placed within a maximum of eight meters of each other. The ideal range is between 0 and 5 meters.

Obstructions between your Smart Tech Bundle will have an impact on the connectivity and will affect he signal performance. This can include walls, doors and large furniture or other items in your home.

Put your Chime somewhere exposed as opposed to hiding it behind furniture. If you have a lot of connected devices within your home, this could also impact the signal strength. If you aren’t sure if your internet is overloaded with devices, you can check with whoever provides your internet connection.

Try moving the Chime closer to the Video Doorbell. Use a longer Ethernet cable for this.

If the Chime is hidden or placed next to other objects, try moving it so that there are fewer obstructions around it.

Keep your Chime at least 15cm away from other wireless devices.

The Chime's LED should be solid blue. 


Check you have the most up to date firmware. See information below to learn more about firmware updates.

Make sure the Video Doorbell is charged, with the Chime and Video Doorbell powered on and are properly connected. If any warning signs appear beneath the live view of the Video Doorbell, the connection between the Chime and the Video Doorbell or router has been lost.

If it disconnects once mounted outside, it may mean the two devices are not close enough together. Try bringing the Chime closer to the Video Doorbell.

Yellow or blue means Video Doorbell is charging.

Solid yellow means Video Doorbell is fully charged.

Your battery drains more quickly, so it needs more frequent recharging.

Not being able to access your live view.

Motion not being detected at your door.

Delayed notifications.




Once plugged in, the Chime should show a yellow light to tell you it’s on. When the app asks you to press the ‘sync’ button, make sure you press it until you hear a click. You should then see a flashing blue and yellow light.

Solid yellow. Powered on, not connected to internet.

Flashing blue. Connecting to the internet.

Solid blue. Connected to the internet.

Flashing yellow and blue. Chime is pairing with the Video Doorbell.

Flashing yellow. Restart needed. Press and hold ‘reset’ button for ten seconds to do this.

Before starting your firmware upgrade, ensure sure that both the Video Doorbell and Chime are online. The easiest way to check this is to make sure you can access the live stream or receive a notification when pressing your doorbell. If you have a weak connection from the Video Doorbell to the Chime, you may want to bring the Video Doorbell closer to the Chime whilst updating your firmware.

Your Video Doorbell should have some charge before starting the update, it will not work if it is not online and turned on. You can’t perform the update whilst it’s charging, so make sure to do this beforehand.

To check if you need to upgrade your firmware or if you have been notified about an available upgrade, you’ll need to open the settings tab on the home screen and select the device you’d like to update. Go to the device settings and under 'device updates' select ‘update available’. If there is an available upgrade, you’ll have the option to select 'update now.'

You can then repeat this for the Video Doorbell if this device also needs a firmware update.