Install
How do I Install my Contact Sensor?
How do I Install my Contact Sensor?
First, download the Sky Protect App.
Now, use the app to access the step-by-step guide on how to install your video doorbell. Simply go into the app and tap Contact Sensor in the homepage. You will need to have set up your Indoor Camera and Sensor Bridge before installing your sensors.
Where do I put my Contact Sensor?
Where do I put my Contact Sensor?
Your Contact Sensors have an adhesive sticky pad on one side for easy mounting. They’re designed to go on doors and windows in your home to let you know if they’ve been opened.
Want to get notifications when something specific has opened? Here’s a few ways you can use your contact sensors:
On doors or windows
On cabinets and cupboards
Having trouble? Take a look at our detailed instructions in our installation help article here or watch our installation help video here.
Troubleshooting
How do I connect my Contact Sensor to the internet?
How do I connect my Contact Sensor to the internet?
Contact Sensors connect to the Sensor Bridge on the back of your Indoor Camera. This acts as a hub for the Motion Sensors, so make sure they are in ‘range’ of each other.
You’ll need to ensure the Sensor Bridge is online and showing a solid blue light before setting up your Contact Sensor. Ensure the Sensor Bridge is firmly inserted, you have removed the battery tab, and you have completed the setup of the Indoor Camera.
What do the lights on my Contact Sensor and Bridge mean?
What do the lights on my Contact Sensor and Bridge mean?
If the Sensor Bridge is showing a solid blue light, it is online and ready to connect to a Leak Sensor. If it is yellow, you may need to ‘reboot’ it. Reboot the Sensor Bridge by disconnecting it from the Indoor Camera and plugging it back in after one minute.
If the Sensor Bridge is still showing a yellow light, please ensure your indoor camera is also showing a solid blue light. Both devices must be online for the Motion Sensor to be set up and stay connected.
Having trouble? Take a look at our detailed instructions in our troubleshooting help article here.
What is the battery life of my Contact Sensor?
What is the battery life of my Contact Sensor?
The battery in your Contact Sensors should last between 12-18 months. The Sky Protect App will let you know when a device’s battery is ‘low’ and again when ‘critically low’. There’s no need to change the batteries unless you get either of these notifications.
Need to change the battery? Take a look at our detailed instructions in our troubleshooting help article here.
Features
What can my Contact Sensor do?
What can my Contact Sensor do?
Always alert - Your Contact Sensor lets you know when a window or door is opened when it shouldn’t be.
Auto-Arm feature– You can set up your sensors so that it only detects movements when you are away from home.
Keeping you in charge - Your app shows battery levels, so you’ll always know when it’s time to replace them.
Want to know more? Take a look at a detailed list in our features help article here.