Install

How do I Install my Leak Sensor?

First, download the Sky Protect App.
Now, use the app to access the step-by-step guide on how to install your Leak Sensor. Simply go into the app and tap Leak Sensor in the homepage. You will need to have set up your Indoor Camera and Sensor Bridge before installing your sensors.

Having trouble? Take a look at our detailed instructions in our installation help article here or watch our installation help video here.

Where do I put my Leak Sensor?

Place under a sink, by a washing machine or anywhere else you’re worried about water escaping. Think where leaks will be most likely to happen.

A few suggestions:

Next to a washing machines and dishwashers

Behind kickboards in kitchens near pipes and sinks

Behind bath panels in bathrooms

Underneath boilers and hot water tanks

Having trouble? Take a look at our detailed instructions in our installation help article here or watch our installation help video here.

Troubleshooting

How do I connect my leak sensor to the internet?

Leak Sensors connect to the Sensor Bridge on the back of your Indoor Camera. This acts as a hub for the Leak Sensors, so make sure they are in range of each other.

Once you’ve installed and placed your Leak Sensors in the desired location, you can check their signal strength on the Sky Protect app.

You’ll need to ensure the Sensor Bridge is online and showing a solid blue light before setting up your Leak Sensor. Ensure the Sensor Bridge is firmly inserted, you have removed the battery tab, and you have completed the setup of the Indoor Camera.

What do the lights on my Leak Sensor and Bridge mean?

If the Sensor Bridge is showing a solid blue light, it is online and ready to connect to a Leak Sensor. If the Sensor Bridge is showing a yellow light, you may need to ‘reboot’ it. Reboot the Sensor Bridge by disconnecting it from the Indoor Camera and plugging it back in after one minute.

If the Sensor Bridge is still showing a yellow light, please ensure your Indoor Camera is also showing a solid blue light. Both devices must be online for the Leak Sensors to be set up and stay connected.

Having trouble? Take a look at our detailed instructions in our troubleshooting help article here.

What is the battery life of my Leak Sensor?

The 2x AAA batteries in your Leak Sensors should last between 12-18 months. The Sky Protect App will let you know when a device’s battery is ‘low’ and again when ‘critically low’. There’s no need to change the batteries unless you get either of these notifications.

Need to change the battery? Take a look at our detailed instructions in our troubleshooting help article here.

Features

What can my Leak Sensor do?

Beep. Beep. - An alarm will beep when there’s anything you should know about. You’ll also get an alert on your phone.

Something in the air - Your Leak sensor also keeps an eye on humidity levels in the air. Sometimes a sign of damp or hidden leaks.

Degree level smart - With a built-in temperature tracker, you’ll know if a room is too hot or cold, wherever you’re at home or not.

Incident escalation – If a water leak is detected and the initial notification is missed, we’ve got you covered. We’ll alert all users via SMS and an automated call and if you don’t respond, we’ll contact your emergency contact. Want to find out more? Click here.

Keeping you in charge - Your app shows battery levels, so you’ll always know when it’s time to replace them.

Want to know more? Take a look at a detailed list in our features help article here.