If the Sensor Bridge is showing a solid blue light, it is online and ready to connect to a Leak Sensor. If it is yellow, you may need to ‘reboot’ it. Reboot by disconnecting it from the Indoor Camera and plugging it back in after a minute.

If the Sensor Bridge is still showing a yellow light, please ensure your Indoor Camera is also showing a solid blue light.

Good to know: Both devices must be online for the Leak Sensors to be set up and stay connected.

The batteries in your Leak Sensors should last between 12-18 months. The Sky Protect app will let you know when a device’s battery is ‘low’ and again when ‘critically low’.

There’s no need to change the batteries unless you get either of these notifications.

To replace the batteries, you’ll need x2 AAA batteries.

Check the battery cover is in the correct orientation, otherwise this could lead to issues with the reset button if not retuned correctly after a battery change.

Good to know: You can take your used batteries to your local recycling centre.

The Leak Sensors connect to the Sensor Bridge on the back of your Indoor Camera. The Sensor Bridge acts as an internet hub, so it is important your Indoor Camera is connected to your Wi-Fi network. For more information on how to do this, see here.

The range depends on how far away your Leak Sensor is from your Indoor Camera. Range can be impacted by walls, furniture, and other items in your home.

Good to know: The maximum range is up to 100 metres without any obstructions between the Sensor Bridge to the Leak Sensor.