Overview
This article explains why the message "Unsupported Question" appears when completing a Checklist. This error message can occur if your Mobaro app needs to be updated.
Question Type Not Supported
When completing Checklists, you might encounter a message informing you that a question type is not supported and that you need to update your app. This occurs if the Checklist contains a Question Type that your app does not support, meaning your app is not up to date.
The Unsupported Question is replaced with a single-select Question asking you to confirm that you understand the Checklist cannot be completed in its intended format. You have two options:
Recommended: Exit the Checklist (saving your progress) and update the app before continuing. This ensures the new Question Type is supported.
Alternative: If you cannot update the app (e.g., working offline), check the I understand option and continue with the Checklist.
Note: Only the answer is replaced; the Question title, explanatory text, manuals, and reference images remain. You can still add images and comments if enabled.
Choosing the second option means the Checklist is not completed as intended, and you should update your app as soon as possible.
Note: The report will reflect that an unsupported question was encountered.
How to Update Your Mobaro App
The Mobaro app updates in two ways:
Through App Stores: Google Play, App Store, and Windows Store.
Over-the-air (OTA) Updates: Automatically installed when logging into the Mobaro app.
Note: One update method does not replace the other; they work in tandem.
To ensure you are running the latest version, check your app store for pending updates and install them. Then, log in to the app while online to allow any new updates to install automatically before you are logged in.