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(02.09.24)
If your Mill Generation 3 device is offline, it needs to be reset due to a technical error
The technical error applies to Mill WiFi Gen 3 heaters, Mill WiFi Socket Gen 3, Mill air purifier and Mill Sense.
The error prevents you from seeing the temperature and making changes in the app.
The device that is offline will still follow the weekly program with the temperatures you have set.
The technical error has been fixed, but you still need to reset the device to reconnect to WiFi.
Follow the steps below to reconnect your Mill Gen 3 device to WiFi:
Check that you have the latest version of the Mill app in Google Play or AppStore; if you have the latest version, you will see “open” in the right-hand corner when you have clicked on Mill Norway (if the steps below do not lead to you being able to connect the product, we recommend that you delete the app and download it again from Google Play or AppStore before step 2).
Turn the heater off with the main switch on the side of the heater. Turn the heater back on, within 5 seconds press and hold the settings button for 20 seconds until “Fr” appears in the display. Then release the button and the heater will be reset. If you have Mill WiFi Socket, Mill Sense of Mill air purifier: press and hold the WiFi button on your device for minimum 5 seconds to reset the device.
Press “Add device” in the Mill app to reconnect your device to WiFi and follow the steps in the app.
If the offline device still appears in the app in addition to the device you added, you can delete it by accessing the device in the app: tap the menu in the top right corner and select “Delete device”.
When you add the device to the room it belongs to, it will automatically follow the program you have set up in the app.
If you have Mill Gen 3 units in your cabin, you will need to perform the above steps the next time you are physically present (the unit that is offline will still follow the weekly program with the temperatures you have set).
We are very sorry this, and we regret the inconvenience this causes.
If you have the child lock activated, you must first deactivate it on following models before following the steps above:
Mill air purifier: press and hold the Fan speed/Mode button and WiFi button simultaneously for 5 seconds. The lock icon will then disappear.
For panel heater models PA500LWIFI3M, GL500LWIFI3M, PA900WIFI3MP, GL900WIFI3MP, PA1000WIFI3MP and GL1000WIFI3MP, follow the steps below instead of step 2 above, to turn off the child lock and reset the heater: Press the settings button to enter the menu. Use the + and - buttons to navigate the menu until you see “Hr” in the display. Press the settings button to enter the reset mode. Press + or - to choose between “YES” or “NO”. Select the option by pressing the settings button. After selecting “YES”, “YES” flashes twice and the heater restarts. The entire display is off for a few seconds before the heater starts normal operation.