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There is no light on my Wi-Fi socket. What do I do?

Updated over a month ago

If you don’t see a light in the Wi-Fi socket, it is either because the socket has stopped working or the internal light has burned out. To be sure, we recommend the following steps:

Troubleshooting Steps:

  1. Unplug the socket from the power outlet.

  2. Wait for 10 seconds.

  3. Plug it back in and check if the light turns on after a short time. Press the button and see if it starts blinking.

If this doesn’t work, try a reset.

Gen2 Socket Reset:

  • Unplug the socket from the power outlet and wait for about 30 seconds.

  • Plug the socket back into power.

  • Press and hold the button for 12 seconds. It will blink a few times and then turn off.

Gen3 Socket Reset:

  • Unplug the socket from the power outlet and wait for about 30 seconds.

  • Plug the socket back into power.

  • Press and hold the button for 7 seconds. It will blink a few times and then turn off.

If this does not resolve the issue, you will need to return the device to the store where you purchased it and claim a warranty. Remember to bring your receipt.

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