If you don’t see a light in the Wi-Fi socket, it is either because the socket has stopped working or the internal light has burned out. To be sure, we recommend the following steps:
Troubleshooting Steps:
Unplug the socket from the power outlet.
Wait for 10 seconds.
Plug it back in and check if the light turns on after a short time. Press the button and see if it starts blinking.
If this doesn’t work, try a reset.
Gen2 Socket Reset:
Unplug the socket from the power outlet and wait for about 30 seconds.
Plug the socket back into power.
Press and hold the button for 12 seconds. It will blink a few times and then turn off.
Gen3 Socket Reset:
Unplug the socket from the power outlet and wait for about 30 seconds.
Plug the socket back into power.
Press and hold the button for 7 seconds. It will blink a few times and then turn off.
If this does not resolve the issue, you will need to return the device to the store where you purchased it and claim a warranty. Remember to bring your receipt.