Modes, Warnings and Skills may be selected to allow users to fully understand the needs and risks of each request. Your SoftFM system may have been pre-populated with lists, and these can be edited in the Configure section.
Click on Configure, expand the Request related option and click on an item to see a full list. To add a new option, click on the Add + button on the right of the screen. Click on an existing option in the list to enable the edit & delete buttons.