If you experience a power, water, or heating interruption, it’s best to perform a few quick checks first. This helps you find out whether the issue is inside your home or part of a larger network problem.
Check the following
Power
Look outside to see if streetlights or your neighbours are also without power.
Check your fuse box: have any fuses or the residual current switch (RCD) tripped? Reset them if needed.
Unplug all electrical devices and plug them back in one by one (the so-called “plug test”) to see if a specific device is causing the problem.
Water
Make sure the main tap (stop valve) is fully open.
Ask your neighbours if they have water; this helps determine whether it’s a local or regional issue.
Visit waterstoring.nl to check if there’s a reported outage in your area.
Heating / Hot water
Check whether your thermostat is set correctly and whether the boiler or district heating unit is turned on.
In a collective heating system, the problem may be outside your home. Check this with your neighbours by stopping by or asking in the community via the LIV app.
Who to contact
Electricity and gas: Call the free National Outage Number 0800-9009 (available 24/7). Your report will be forwarded to the local network operator.
Water: Call your local water company’s emergency number, or report the issue via waterstoring.nl by entering your postcode and house number.
District heating / collective heating: Contact your heat supplier using the emergency number listed on your invoice or service guide.
In emergencies
Call 112 in case of immediate danger, such as fire, electrical short circuit, or major flooding.
Smell gas? Turn off the gas tap, ventilate the area, and call 0800-9009 immediately.