How to redeem your Huggg voucher
Watch this video or follow the instructions below.
Click on your Huggg link, hit 'Tell me more' and then select 'Claim now'.
Enter your UK phone number. (ONLY UK mobile numbers will be accepted). You will be prompted to reconfirm your mobile number.
You will be directed to a secret 4-digit code. This is your PIN.
You will also be sent a text with a separate code. This is your order number.
Please note: The text will also include the order amount. You will have to withdraw the total amount all at once.
Use the ATM locator to find the nearest enabled ATM.
If you have not received your text or you're experiencing issues with your Huggg link, please contact us at support@huggg.me. Be sure to include the Huggg link and the phone number to which the text messages were sent.
Once you arrive at the ATM:
Press the Cardless Transaction at the bottom of the screen.
Select Pin4Cash.
Enter your 10 digit mobile number on which you received the text messages.
DO NOT include the leading 0 and ensure it is a UK number.
Enter the total amount of the order from the text message you received.
Enter the 4-digit PC Order number from the text message you received.
Enter the 4-digit Secret Code provided to you by Huggg.
Collect your money.
To see an instructional video , please click here.
If you are struggling to collect your cash, please contact Customerservice@Pin4.com. Be sure to include the order amount and the phone number to which the text messages were sent. Please also provide a photo of the error you are receiving at the ATM and/or a receipt (if the ATM generates one).