If your payment with Hero did not go through, several reasons might explain this:
Card not accepted:
You might be using a card that is not accepted by Hero. Try again with another card.Card details error:
If your card is accepted, there might be errors in the entered card number. Double-check that you have correctly entered your card details, including the expiration date and the 3-digit CVV code on the Hero payment page.Insufficient funds or exceeded limit:
Ensure that you have sufficient funds for the transaction and that your card’s payment limit has not been reached.3D Secure authentication:
Finalize the payment by validating the 3D Secure authentication step, which may require a code sent via SMS or a push notification from your banking app.
If all the above criteria are met and the issue persists, feel free to contact us, providing the email address used during your payment attempt.