Your card is ready to use as soon as it is created (virtually via Apple Pay, Google Pay, and online).
What to do after receiving my card?
Go to the app, select the "Cards" tab at the bottom, then access the list of your cards. Click on the relevant card and then "Activate my card." Simply follow the steps provided.
It is necessary to confirm receipt of your card in the mobile app.
Why confirm receipt of my card?
Payments in stores, whether using your PIN code or contactless, are blocked before you confirm receipt of your card for security reasons.
By confirming receipt of your card, you can:
Make contactless payments.
Benefit from monthly payment limits of up to €50,000.
💡 By downloading the HERO app on your phone, you can check your PIN code at any time if you have any doubts.
Card activation is not possible on a computer or mobile browser.