Handling Appointments on Public Holidays
Appointments can take place on public holidays. As service providers work on a self-employed basis, they independently decide whether they are available on those days. To ensure everything runs smoothly, we recommend reaching out to your cleaner directly if you're unsure.
Frequently Asked Questions about Holiday Appointments
Are appointments possible on public holidays?
Yes. Availability depends on the individual decision of the service provider.
Are appointments automatically cancelled on public holidays?
No, appointments on public holidays are not automatically cancelled. Whether the appointment takes place depends on your individual arrangement with the service provider. Based on our experience, customers truly appreciate having a clean home ahead of a holiday celebration or family gathering. If you would like your appointment to go ahead on a holiday — or if you don’t need it — we recommend getting in touch with your cleaner in advance to clarify.
What should I do if I don’t need an appointment on a holiday?
Please make sure to cancel the appointment manually via your customer profile. If you don’t, the appointment will remain scheduled and automatic reminders will still be sent.
How can I avoid misunderstandings?
Speak to the cleaner personally and make any changes afterward in your customer profile. This keeps things clear for both sides.
How to Reschedule an Appointment on a Public Holiday
Click here to learn how to reschedule a single appointment. If you would like to skip your appointment entirely, click here.
💡 Summary
Appointments on public holidays are possible, depending on the cleaner’s availability.
Cancellations must be made manually to avoid confusion and continued reminders.
Changes to date, time or duration can easily be made in your customer profile.
Direct communication with your cleaner helps prevent misunderstandings.
If you have any questions or need assistance, don't hesitate to connect directly with one of our friendly service agents – we're happy to help! 😊