Planning some time off or need to cancel an appointment for other reasons? No problem! With Helpling, you can cancel individual upcoming appointments quickly and easily. In this article, we’ll guide you through the process – simple, step by step, and with tips on how to avoid any potential cancellation fees.
Tip: If you'd prefer to reschedule rather than cancel your appointment, click here to rebook it.
How to cancel a future appointment:
To cancel a future appointment, go to your user profile and click on your active booking under the "Home" section. Under "Next Appointments", you’ll see your next three scheduled appointments. If you'd like to cancel a different appointment, click "See all" next to the list to see an overview of all your future appointments.
Select the appointment you wish to cancel and click on "Cancel Appointment".
Please note that a cancellation fee may apply if you cancel less than 48 hours before your appointment.
If you have any questions or need assistance, don't hesitate to connect directly with one of our friendly service agents – we're happy to help!
FAQ
Can I cancel my appointment verbally with my cleaner?
Can I cancel my appointment verbally with my cleaner?
💡Our tip for cancelling appointments: If you wish to cancel an appointment, we recommend first discussing it directly with your service provider. Afterwards, please make sure to cancel the appointment yourself in your customer profile.
This helps avoid any misunderstandings – if the appointment is not officially cancelled, both you and your service provider will continue to receive automated reminders. Service providers usually expect customers to actively cancel appointments they no longer need.