Chat
For quick help, use our live chat feature! You can get assistance in just a few minutes – no need to wait hours. We offer you the “Helpling support” function in many areas of your user account. This button allows you to quickly get in touch with our dedicated service team if you have any questions or concerns regarding your order. We're happy to help!
For any questions or issues that need more detailed attention, feel free to email us at kontakt@helpling.de We aim to respond promptly to all inquiries.
Phone Customer Support
We're happy to assist you personally – by phone and with a smile.
You can reach our customer support team by phone at +49 30 56839280. We are happy to help you with any questions regarding your account or our services.
Please have your personal service PIN ready when calling. This helps us clearly verify you as the account holder and allows us to handle your request quickly and securely.
Click here to learn more about your service PIN and where to find it in your customer account.
We are available from Monday to Saturday, from 8:00 AM to 5:00 PM, except on public holidays. If you reach out outside of our working hours, we will get back to you as soon as possible during the next business day.
Our support team is available in both German and English. We value friendly and efficient service and are always ready to assist you with any concerns. Don’t hesitate to reach out to us – we’re here to help!