When a customer sends out a service request, they have the freedom to choose several service providers at the same time. This means that you may not be the only person who received a specific customer offer. But don’t worry – this is completely normal and part of the selection process on our platform.
What matters most: how your profile represents your service.
Can more than one provider receive the same request?
Yes. Customers can select several service providers for the same cleaning request. They are then free to review each profile and choose the provider they feel is the best match for their needs. This is why it’s essential that your profile is up to date and presents you in the best possible light.
What does the customer see on my profile?
Your profile is your business card. Here's what customers can view:
Your profile picture
How long you’ve been active on the platform
Your personal description
Customer reviews and experience reports
The number of cleanings you have already completed
Your hourly rate
Whether you offer window cleaning
Whether you take on ironing tasks
Whether you are comfortable with pets
Why your profile matters
Customers make decisions quickly – and your profile is often the first thing they see. A clear photo, a warm and professional description, and good reviews can make all the difference. 👉 Click here to learn how to optimise your profile
💡 Summary
You might not be the only service provider receiving a customer offer.
Customers can compare different profiles before choosing.
A well-prepared profile increases your chances of being selected.
Make sure your information is complete, up to date, and welcoming.