Manage my Bookings
Learn how to accept, reschedule, or cancel bookings and manage your appointments smoothly and professionally.
Am I insured in case I damage something?
Receiving Customer Offers
Learn how to receive, review, and accept customer offers – and what to consider when managing new customer requests.
Understanding the Difference Between a "Selected Offer" and a "Countdown Offer"Learn how "Selected Offers" and "Countdown Offers" work and how you can make the most of them on our platform.
Am I the Only One Who Received the Customer Request?Customers can choose to contact multiple service providers. Learn what that means for your offer and how to stand out.
How Can I Filter Customer Offers?Learn how to easily filter customer offers on Helpling to find the customers that best match your preferences.
What can I do if I receive no/very few offers?
My customer wants to give me a key to his home. Should I accept it?
Cancellations
Best practices for managing cancellations
What happens if I cancel on a new customer before the first cleaning appointment?Discover why reliability and following through on accepted offers is a key element to your success on Helpling.
How can I cancel all future bookings with a customer?
How can I cancel a single appointment?
The customer cancelled, but I still have their keys - what should I do?
Booking amendments
Learn how to successfully move an booked appointment
How can I amend an appointment?