Email landed in spam — Check your Spam, Junk, or Promotions folder. These emails sometimes get filtered automatically.

Marketing consent wasn't given — To receive discount codes, you need to opt-in to marketing emails during signup. Without that consent, the code won't be sent.

Email is on its way — Promotional emails can take a few hours to arrive. Give it some time before reaching out.

Typo in your email address — If you made a mistake when entering your email, the code went somewhere else. Double-check what you entered at signup.

Code was applied automatically — Sometimes discount codes are added directly to your account instead of sent by email. Log in and check.

Look in Spam, Junk, or Promotions in your email

Search for emails from Huel or containing words like "discount," "offer," or "code"

If you find it, mark it as "not spam" so future emails arrive normally

Log into huel.com

Go to My Account > Discount Codes or Promotions

See if the code was automatically applied to your account

If you just signed up, the email may still be in transit

Give it a few hours to arrive

The email address you used to sign up

When you signed up (if you remember)

Whether you agreed to receive marketing emails during signup

Codes expire: Discount codes from newsletters are usually valid for a set period (e.g., 30 days). Check the email for the expiry date.

Minimum spend requirements: Some codes only work on orders above a certain amount (e.g., $50 for the 15% signup offer). Read the code's terms if it arrives.

One code per order: You can only use a single discount code on each order.

Where do I apply my discount code?

My discount code isn't working — what should I do?

Why did my discount disappear at checkout?