If there's an issue with the flavor or texture of a Huel product, the Huel Customer Experience team wants to investigate and resolve it as quickly as possible.
To help the team investigate, please have the following ready:
1. A clear description of the issue
Describe the specific Huel product and exactly what went wrong — whether it's an unusual taste, texture, smell, or a packaging concern. The more detail provided, the faster the team can investigate.
2. The product's batch code and best before date
This helps trace the issue to a specific production batch and pass it to Huel's quality team. Here's where to find these details:
Powder pouches: Back of pouch, near the bottom
Bars: On the wrapper
RTD (Ready-to-Drink) bottles: On the cap or bottle sleeve
Hot & Savory pots: On the bottom of the pot
Meal packs (boxed): On the pouch or outer box
Daily A-Z cans: On the bottom of the can
3. Your order number (if available)
Including your order number helps the team locate your purchase quickly.
How to get in touch
Once you have the details, reply directly to this support ticket or reach out via the WhatsApp widget on the Huel website.
Say "talk to a human" and the Huel team will investigate the issue with you directly.