We’re really sorry to hear there’s a problem with your Huel product concerning the flavor or texture. We want to make it right as quickly as possible.
To help us investigate and resolve the issue, please send our Customer Experience team the following:
1. A clear description of the issue
Let us know exactly what product in our range and what went wrong — whether it’s a quality concern, packaging issue, unusual smell, taste, or texture. The more detail you can provide, the better.
2. The product’s batch code and best before date
This helps us trace the issue accurately and pass it to our quality team.
Where to find this information:
• Powder bags: Back of pouch, near the bottom
• Bars: On the wrapper
• Ready-to-drink bottles (RTD): On the cap or bottle sleeve
• Hot & Savory pots: On the bottom of the pot
• Meal packs (boxed): On the pouch or outer box
• Daily A-Z cans: On the bottom of the can
3. How to send the information to us
Once you have the details, you can:
• Reply directly to this support ticket (if you’ve already contacted us or received a bot response)
• Reach out via the WhatsApp widget on our website
Please include your order number if you have it.
Thanks for your patience — we’re here to help and will get back to you as soon as possible.