If your Huel+ points are still showing as pending, don't worry — this is normal.
How Huel+ points work
Points are added to your account immediately after placing your Huel order, but they first appear as pending. After 4 days, they will become available to use.
Why the delay?
The short pending period allows time for:
Cancellations — if your Huel order is cancelled, the points are removed
Refunds/returns — Huel+ points are adjusted if items are returned
Processing — to ensure only completed Huel purchases add points to your spendable balance
Key details
Pending Huel+ points can't be redeemed until they move to your available balance
Huel subscription orders earn double points, but they also follow the same pending period
If you cancel or refund your Huel order, the pending points from that purchase will be deducted
Need further support?
If you have other questions about your Huel+ points, say "talk to a human" and we'll help.