If you cancel or return your Huel order, the Huel+ points you earned from that purchase will be adjusted.
How it works
Points from cancelled or refunded Huel orders are removed from your balance. If your Huel order was only partially refunded, points will be adjusted based on the final amount spent.
Pending points
Points show as pending for 4 days after your Huel order is placed. If your order is cancelled or refunded during this time, those points will never move to your available balance.
Important to know
Once Huel+ points are deducted, they cannot be reinstated unless the cancellation or refund was an error
If you've already redeemed a reward using points from an order that's later refunded, we may adjust your Huel+ points balance to correct it
Need further support?
If you have other questions about Huel+ points or your Huel order, say "talk to a human" and we'll help.