Huel offers an account deactivation option, which temporarily disables your account while retaining your data. This reversible action allows you to reactivate your account in the future if needed.
Option 1: Delete a Huel account (standard request)
A standard Huel account deletion closes the account, but some data may be retained where required by law.
To request standard Huel account deletion:
Say "speak to a human" and declare your intent for account deletion
After submitting your request, you will receive an email from Huel's data protection team asking you to confirm the email address associated with your account. Follow the instructions in the email to confirm your request.
Huel support will process the request and confirm once the Huel account has been deleted.
You will also receive a final email confirming that your account has been permanently deleted.
Option 2: Request full data removal (GDPR request)
A GDPR data deletion request removes personal data from Huel systems where legally permitted.
To request full GDPR data removal:
Prepare the following information:
Full name
Email address linked to the Huel account
Clearly state that you are requesting data deletion under GDPR.
After submitting your request, you will receive an email from Huel's Customer Experience team asking you to confirm the email address associated with your account. Follow the instructions in the email to confirm your request.
Huel support will process the request in line with GDPR requirements. You will also receive a final email confirming that your personal data has been permanently deleted. The entire process may take up to 30 days to complete, during which you will receive two separate confirmations: an initial confirmation when the deletion process begins and a final confirmation once the deletion is complete.
Important information about deleting a Huel account:
Deleting a Huel account removes access to order history and subscription (recurring order) management.
If an active Huel subscription exists, cancel the subscription before requesting account deletion to prevent further charges.
GDPR data deletion requests cannot be reversed once completed.
You can learn more about how Huel handles personal data in the Privacy Policy.
If you need help, say the word and we’ll connect you with a specialist.