Why is my shipping status not updating, and what should I do?
It can be frustrating to see no updates on your shipping status. Here, we explore common reasons for delays, such as carrier processing and system limitations, and outline steps you can take to address this issue.
Reasons for Tracking Delays
Carrier Terminal Delays Once an order is handed over to a carrier like DHL, the tracking system may not update until the package reaches a major hub or terminal. This could take a short period, depending on the carrier's schedule and processing capacity.
Non-Working Days Orders placed over weekends or public holidays are typically processed on the next available working day. This initial delay impacts when your shipment is prepared and handed off to the carrier. Updates will resume following the carrier’s usual processing workflow.
Steps to Resolve Tracking Issues
Monitor Tracking Regularly Check the shipping status at regular intervals for new updates. Most updates appear after the package has reached a major transit hub.
Allow for Processing Times Remember that some shipping delays are beyond your control, such as those caused by weekends or holidays. Account for these when estimating delivery timelines.
Contact Support If Needed If the tracking status remains unchanged after several days or exceeds the estimated delivery period, reach out to customer service or the carrier for assistance. They can provide additional clarity and investigate any potential delays.
By understanding these potential causes and taking proactive steps, you can better manage your shipment tracking experience and resolve any concerns promptly.