We would like to inform you that some deliveries across Europe are currently taking longer than usual due to exceptional weather conditions.
An ongoing heatwave has affected parts of the European transport network, and several logistics companies have introduced additional safety measures to protect their employees. These measures, while important, may unfortunately result in temporary delivery delays.
Our shipping partners are working hard to deliver every parcel as quickly and safely as possible. We would also like to extend our sincere thanks to our shipping partners and all the employees working throughout their logistics networks who continue to do their very best under these challenging conditions.
We truly appreciate your patience and your understanding for everyone involved. We hope your parcel reaches you as soon as possible, and we apologise for any inconvenience these temporary delays may cause.
That said, if your parcel has taken longer than expected to arrive, please don't hesitate to contact us. We'll be happy to investigate the shipment and help in any way we can.
Helpful resources
If you'd like to read more about how the current heatwave is affecting logistics and transport across Europe, these articles provide additional information:
Thank you again for your patience and for showing understanding towards the people working every day to ensure your parcel arrives safely. 💙