How to close the chat window on your smartphone

How to minimize the chat box when you've finished talking to us using an iPhone or Android phone

Updated over a week ago

You can talk to our real live customer services team using the Live Chat icon at the top of your screen in the Garden Planner.

Garden Planner - Chat Window

Once you're finishing chatting to us, or if you want to temporarily minimize the chat window so you can view your plan more easily during the conversation, tap on the X at the top right of the chat window. You can tap on the Live Chat icon at any time to return to your conversation.

Garden Planner - Close chat button

Your messages will be stored so you can return to them at any time. You can easily view your most recent messages by tapping on the Live Chat icon...

Garden Planner - Recent chat messages

...or tap on Messages at the bottom of the Chat window to review all the conversations that you've had with us.

Garden Planner - Chat messages

Any questions? Chat to us!

Tap on the Live Chat icon in the Garden Planner if you need help or have questions for our gardening experts.

Garden Planner - Live Chat

This is a beta test version of the mobile Garden Planner so some functionality may change or look different as we continue to work on this, but any work you do to your plans will be saved.

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