In this section, you can control how communication works between the whistleblower and case handlers, as well as additional settings related to reporting and case visibility.
Steps
Go to Reporting channels
Select your reporting channel
Open the Settings tab
Scroll to Message settings or Miscellaneous settings
Adjust the settings based on your needs
Message settings
In this section, you can control how communication works after a case is closed.
Disable reporter messages after closing the case
When enabled, the whistleblower will not be able to send new messages once a case has been closed.
💡Case handlers can still send messages to closed cases.
Miscellaneous settings
In this section, you can configure additional options for reporting and case handling.
Allow whistleblower to submit email for notifications after reporting
By enabling this option you allow the whistleblower to enter an email address to receive updates after submitting a report.
You have the following options available:
Always: The whistleblower can always enter an email address
When confidential: Only available if the report is submitted as confidential
When anonymous: Only available if the report is submitted anonymously
Never: The option to enter an email address is not available
The email address will not be shown in the case.
Department selection type
This option allows the the whistleblower to choose whether they can select a single department or multiple departments when submitting a report.
💡 If a single department is chosen in the Visibility settings, it will be preselected and hidden from the reporting page.
Show pages in footer
If enabled it will display all available pages in the footer of the reporting page as shown below.
Reporter can see case data after archival
If enabled, the whistleblower will still be able to see the same case data after the case has been archived. If disabled, they will only be able to see the closing code.
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