Lost Bike Fees & Theft Insurance
As a rider, you are responsible for the safety of your bike during the rental period. If a bike goes missing, a Lost Bike Fee is applied after 30 days of it being reported as stolen or lost.
🚩 When is a Lost Bike Fee charged?
A fee is triggered if we cannot recover the bike within 30 days because:
Theft: The bike was stolen during your active rental.
Improper Return: You did not end the rental correctly (e.g., you didn't lock the bike or didn't return it to an official drop-off location).
🛡️ Fee Comparison: With vs. Without Insurance
Adding Vehicle Theft Insurance at the start of your booking significantly reduces your financial liability.
Vehicle Type | Fee WITHOUT Insurance | Fee WITH Insurance |
Mechanical Bike | Up to €900 | Up to €50 |
E-Bike | Up to €2,000 | Up to €100 |
Cargo Bike | Up to €2,000 | Up to €100 |
E-Cargo Bike | Up to €4,000 | Up to €200 |
💡 Key Insurance Details
How to Add: Insurance must be selected during the booking process. It cannot be added after a ride has started.
Memberships: If you have a local monthly membership, theft insurance is often already included for your rides.
Liability Period: You remain liable until the bike is confirmed as "Locked" at a valid hub within the app and your rental correctly ended (with receipt).