Need to change the address on your Coinmetro account? No problem! Here’s a quick guide on how to update your residential address safely and securely.
📧 Step 1: Contact Our Support Team
To begin the update process, send an email to our support team at hello@coinmetro.com. Be sure to use the email address linked to your Coinmetro account so we can verify your identity.
Once we receive your request, we’ll send you instructions on where and how to upload your new proof of address document.
🔐 Why Can’t I Send My Document by Email or Chat?
To protect your personal data and maintain strict compliance with regulations, we do not accept verification documents via email or live chat. This helps us keep your information safe and secure.
✅ Accepted Proof of Address Documents
Make sure your document meets these criteria and is dated within the last 3 months, unless otherwise noted:
📄 Utility bill (gas, water, electricity or internet)
🏦 Bank statement
🏠 Active lease or rent agreement
🧾 Income tax statement (from the past year)
🛂 Living permit
📌 Important Upload Tips
To avoid delays, follow these guidelines:
The document must show your full name and residential address.
Upload the file in PDF format. Screenshots or scanned copies won’t be accepted.
Submit the entire document—make sure all pages are included.
Do not alter, edit, or cover any part of the document.
📥 Ready to Submit?
Once you’ve contacted support, follow the instructions provided to upload your document through our secure system.