Ready to move your crypto from Coinmetro to an external wallet? With just a few steps, you can safely withdraw your funds in minutes.
✅ Step 1: Verify Your Account
Before you can withdraw funds, your account must be fully verified. This is a requirement for all transactions on the platform.
Verification includes:
Completing your identity check (submitting personal information and a valid ID document)
Submitting your residential address.
Simply log into your account and complete the verification process if you haven't already.
💰 Step 2: Go to the Withdrawal Screen
Select the instructions below depending on whether you're using the web version of Coinmetro or the mobile.
📱 How to Withdraw Crypto on the Mobile App
📱 How to Withdraw Crypto on the Mobile App
From the home screen, tap Withdraw.
Select Crypto.
Select the cryptocurrency you want to withdraw.
Select the network (if multiple network options are available).
Enter the amount you want to withdraw.
Enter the wallet address to which you want to withdraw it. If you've previously saved a wallet address, you can simply select it by tapping on Recent.
Review the details of the withdrawal, and tap Confirm.
That's it! Your crypto withdrawal is now on the way to your external wallet.
If you have 2-Factor Authentication (2FA) enabled, you'll need to enter your 6-digit code before the withdrawal is processed. We strongly recommend enabling 2FA for account protection.
💻 How to Withdraw Crypto on Web
💻 How to Withdraw Crypto on Web
From your dashboard, click on Withdraw.
From the dropdown menu, click on the cryptocurrency you want to withdraw.
Enter the wallet address to which you want to withdraw it. If you've previously saved a wallet address, you can simply select it by selecting Recent.
Select the network (if multiple network options are available).
Enter the amount you want to withdraw.
Review the details of the withdrawal, and click Confirm.
That's it! Your crypto withdrawal is now on the way to your external wallet.
If you have 2-Factor Authentication (2FA) enabled, you'll need to enter your 6-digit code before the withdrawal is processed. We strongly recommend enabling 2FA for account protection.
📧 Email Confirmation for First-Time Withdrawals
For security, your first withdrawal to a new wallet address requires email confirmation:
You’ll see a pop-up message and receive an email with the subject line: “💸 Funds on the move”
Open the email and click the orange Confirm button
A pop-up will confirm your withdrawal is now being processed
👉 Make sure you check your Spam/Junk folder if you don’t see the email. Why am I not receiving emails from Coinmetro?
💾 Save Your Wallet Address (Optional)
Tired of entering addresses manually? You can save and label wallet addresses for future use:
Click My Wallets on the withdrawal form to view saved wallets
Next time, simply select your saved address and withdraw with one click!
FAQs
⏱️ How long does a crypto withdrawal take?
Most crypto withdrawals are processed within minutes, but in rare cases, it may take up to 24 hours. For details on the expected withdrawal times for each cryptoasset, and how to track your withdrawal, please see the following article: What Are the Withdrawal Times for Coinmetro's Listed Cryptoassets?
💵 What are the withdrawal fees?
Fees depend on the asset and network. You can always see the fee before confirming the withdrawal, or you can see our full fee schedule here: What Are the Fees on Coinmetro?
🛡️ Why do I need to provide extra information about the withdrawal?
As a regulated exchange operating in Estonia and across the EU, Coinmetro must comply with the Travel Rule as part of our legal obligations. This means we are required to collect, verify, transmit, and securely store information about both senders and recipients of crypto withdrawals.
When you make a crypto withdrawal from your Coinmetro account, you may be asked to provide a few extra details, depending on the destination and amount.
You may need to confirm:
If you're sending it to your own wallet
If you're sending to a third party, the recipient's full name and wallet address
If you're sending it to another exchange or a personal wallet. Learn more
🔄 Can I cancel a pending withdrawal?
Yes, your withdrawal can be cancelled if it’s still pending:
Go to your Dashboard → Transaction History
Find the pending withdrawal and click Cancel
⚠️ Once a withdrawal is approved and sent, it cannot be canceled.