Ready to fund your Coinmetro account with some crypto? In just a few steps, you can safely deposit crypto in minutes.
✅ Step 1: Verify Your Account
Before you can deposit funds, your Coinmetro account must be fully verified. This is a requirement for all transactions on the platform.
Verification includes:
Completing your identity check (submitting personal information and a valid ID document)
Submitting your residential address.
Simply log into your account and complete the verification process if you haven't already.
💰 Step 2: Go to the Withdrawal Screen
Select the instructions below depending on whether you're using the web version of Coinmetro or the mobile.
📱 How to Deposit Crypto on the Mobile App
📱 How to Deposit Crypto on the Mobile App
From the home screen, tap Deposit.
Select Crypto.
Select the cryptocurrency you want to deposit.
Select the network (if multiple network options are available).
From the sending wallet, send your crypto to your Coinmetro wallet address details shown on the screen. You can easily copy and paste the wallet address by clicking the copy symbol, and then pasting it into the withdrawal form in the sending wallet. Alternatively, you can scan the QR code directly from the form.
If applicable, copy and paste your tag or memo into the withdrawal form in the sending wallet.
When done, you can close the pop-up.
You'll receive an email once we've received the funds and when they've been credited to your Coinmetro account.
That's it! Your funds are on the way to your Coinmetro account.
Important Notice for ERC20 Wallet Addresses
Due to demand for ERC20 addresses, if a deposit has not been made within 7 days after the address is first created, we may reassign the address, so please return here to see the most up to date address to prevent any permanent loss.
Only use the ERC20 method to deposit funds to Coinmetro. Other methods (e.g BEP2/OMNI) are not supported and will result in the permanent loss of deposited funds. When sending funds from a smart contract , they may be lost. Always ensure to use sufficient gas to fund the transaction to this wallet address.
💻 How to Deposit Crypto on Web
💻 How to Deposit Crypto on Web
From your dashboard, click on Deposit.
From the dropdown menu, select the cryptocurrency you wish to deposit, making sure the correct network has been selected.
From the sending wallet, send your crypto to your Coinmetro wallet address details shown on the screen. You can easily copy and paste the wallet address by clicking the copy symbol, and then pasting it into the withdrawal form in the sending wallet. Alternatively, you can scan the QR code directly from the form.
If applicable, copy and paste your tag or memo into the withdrawal form in the sending wallet.
When done, you can close the pop-up.
You'll receive an email once we've received the funds and when they've been credited to your Coinmetro account.
That's it! Your funds are on the way to your Coinmetro account.
Important Notice for ERC20 Wallet Addresses
Due to demand for ERC20 addresses, if a deposit has not been made within 7 days after the address is first created, we may reassign the address, so please return here to see the most up to date address to prevent any permanent loss.
Only use the ERC20 method to deposit funds to Coinmetro. Other methods (e.g BEP2/OMNI) are not supported and will result in the permanent loss of deposited funds. When sending funds from a smart contract , they may be lost. Always ensure to use sufficient gas to fund the transaction to this wallet address.
FAQs
⏱️ How long does it take?
The amount of time it takes for your crypto deposit to reach your Coinmetro account depends on the cryptocurrency deposited, the network selected, and how congested the network is at the time of the deposit. For a full list of our expected deposit times and confirmations required for each cryptoasset, please check out the following article: Deposit Times for Coinmetro's Listed Cryptoassets
If your crypto deposit has been successful on the network but hasn't reached your Coinmetro account yet, please contact customer support.
💸 What are the deposit limits?
There are no limits to depositing cryptocurrencies into your Coinmetro account.
💰 What are the fees?
There are no fees to deposit crypto into your Coinmetro account.
📝 Why have I been asked for additional information after depositing?
Our Financial Operations team reviews transactions once they arrive with us and occasionally, we may ask for additional verification information as we strive to remain compliant with banking regulations and standards.