As a licensed and secure crypto exchange, Coinmetro sometimes needs to take extra steps to verify your identity—one of those steps is confirming your residential address.
✅ What Counts as Valid Proof of Address?
All documents must:
Be in your name
Show your current residential address
Be clearly dated within the required timeframe
Not be addressed to a P.O. Box.
We accept the following documents:
Bank statements from the past 90 days (must cover at least one full month, or in some cases, three full months)
Utility bills (gas, water, or electric) from the past 90 days (covering at least one full month)
Income tax letters from the past 12 months
Active lease or rental agreements
Valid living/residence permits.
For Brazil: Only statements from recognized commercial banks are accepted. Statements from Neo banks or unrecognized institutions do not qualify as valid proof of address.
📌 Submission Tips to Avoid Delays
To make sure your document is accepted the first time, keep these tips in mind:
📸 Full document required – Ensure the entire page is visible. If submitting a PDF, include all pages.
🕵️ No edits or watermarks – The document must be original and unaltered.
👤 Name and address match – Your name and address must match what you provided during signup.
📑 For bank statements – Include the full transaction history for the required period.
❗ Submission process – Proof of address must be submitted via the dedicated verification upload link provided within the Coinmetro platform. Submissions through email or live chat are not accepted.
⚠️ Note: Submitting incomplete or edited documents may result in delays or rejections.
📤 Ready to Upload?
You can submit your Proof of Address securely using the link below. For security reasons, this link ensures your sensitive data is encrypted and uploaded directly to our verification system.
FAQs
🏦 Why can’t I submit documents from Neo banks or unrecognized institutions?
Documentation from Neo banks or unrecognized institutions cannot be verified for compliance reasons, as they may lack the necessary validation standards that recognized institutions offer.
🤔 Why do I need to show my transaction history on a bank statement?
For security and compliance purposes, we need to confirm the document is genuine. A complete transaction history helps verify this and speeds up the review process.
📄 Can I submit a scanned document instead of a PDF?
We strongly recommend uploading the full original PDF version of your document. Scanned documents may be rejected if they don’t clearly show all required details.