If you can't sign in to your Cloudbet account, check these common reasons for login issues.
Common reasons for login issues
Incorrect login credentials
Make sure you entered the correct email address and password. If you forgot your password, reset your password.
You’re in a restricted jurisdiction
Cloudbet isn’t available in certain jurisdictions. If you're in one of those jurisdictions, you won’t be able to access your account.
You activated self-exclusion
If you’ve activated temporary self-exclusion, you won’t be able to sign in to your account until the self-exclusion period ends. If the self-exclusion is permanent, your account will be closed indefinitely.
Your account was blocked
If your account was blocked, you'll see an error when trying to sign in. If you believe your account was blocked by mistake, contact customer support.
General troubleshooting steps
If none of the above apply, try these basic troubleshooting steps:
Switch browsers or devices.
Turn off your VPN if you've turned it on.
Still stuck? Reach out to customer support—we’re here to help.