Cloudbet is committed to operating in strict accordance with all legal regulations. Here’s what you need to know if gambling has been suspended in your country.
What you should do
If your country has suspended gambling, you should withdraw your balance as soon as possible.
What you can’t do
If gambling is suspended in your region, you won’t be able to:
Place bets
Collect any pending rewards
What happens to my bets?
Bets placed before restrictions took effect will remain valid. Once results are confirmed, any winnings will be credited to your balance. You’re advised to withdraw your balance after that.
Where Cloudbet is restricted
Cloudbet doesn’t operate in some jurisdictions. See the full list of restricted jurisdictions.
Frequently asked questions
Why can’t I access the sports or casino sections?
Why can’t I access the sports or casino sections?
Players signing in from a country where gambling has been suspended can’t use our betting or casino services because of that country’s laws and regulations.
Can I still sign in to my account?
Can I still sign in to my account?
You can sign in only to withdraw your remaining balance, but you can’t place bets or collect pending rewards.
Can I get a refund of my deposits?
Can I get a refund of my deposits?
No. Deposits made before the restrictions are valid and non-refundable. We recommend withdrawing your balance as soon as possible.
What happens to my bonuses or rewards?
What happens to my bonuses or rewards?
Any pending bonuses or rewards are automatically forfeited and can’t be exchanged for cash or crypto.
How do I withdraw my funds?
How do I withdraw my funds?
Sign in to your account and you’ll be taken straight to the withdrawal section. Enter your destination wallet address and confirm. Most withdrawals are instant, but please allow up to 24 hours for processing. See how to withdraw your balance.
How long do I have to withdraw the remaining funds?
How long do I have to withdraw the remaining funds?
We recommend withdrawing your balance as soon as possible to avoid any access issues.
Can I use Cloudbet if I’m outside a restricted country?
Can I use Cloudbet if I’m outside a restricted country?
Yes. If you’re not located in one of our restricted jurisdictions, you can use the full website as normal.
Can you show me why my account has been restricted?
Can you show me why my account has been restricted?
Our system automatically detects players signing in from restricted regions. If you’re not in a restricted region and are having trouble accessing your account, contact customer support.
My account is restricted, but I’m not in a prohibited jurisdiction. What should I do?
My account is restricted, but I’m not in a prohibited jurisdiction. What should I do?
Our system blocks access from restricted regions automatically. If you think this was a mistake, contact customer support. Once we’ve verified your location, we’ll restore access to your account straight away.
Where can I get help if I have a gambling problem?
Where can I get help if I have a gambling problem?
BeGambleAware has a team of specially trained staff who can talk to you anonymously if you feel your gambling isn’t under control.
I have a question that isn’t covered here
I have a question that isn’t covered here
Get in touch with our support team via Live Chat, or if it’s not urgent, email us at support@cloudbet.com.