Bookboost accepts two things: an online payment through Stripe, using the Pay Online link on your invoice, or a manual bank transfer when each invoice arrives. Stripe is the faster of the two and registers immediately.
Paying an invoice
Click Pay Online in the invoice email. It opens a secure Stripe payment page, where you can:
Use a payment method already saved on your account.
Choose from the payment options Stripe offers at the time.
Save the method you used for future invoices.
For a bank transfer instead, the details are on the invoice. Reference the invoice number in the transfer description so Finance can match it.
Why direct debit does not work for usage charges
This is the question we are asked most, so it is worth being direct about it.
Your messaging usage charge is a different amount every month. It depends on how many messages you sent. SEPA direct debit and standing orders are built for a known, fixed figure agreed in advance, and a usage invoice does not have one until the period closes. There is nothing to authorise ahead of time.
Your subscription fee is different. It is a fixed recurring amount, so it can be set up for automatic payment without any problem.
In practice this means most clients automate the subscription and pay the usage invoice manually each period.
What this does not do
No SEPA direct debit for messaging usage. The amount varies, so it cannot be automated.
No standing orders for messaging usage. A fixed transfer cannot reliably cover a variable invoice, and would leave you under or over paying every month.
Manual payers need to watch their inbox. If you pay by bank transfer, an invoice email that goes unnoticed is an invoice that goes unpaid, and eventually a service interruption.
What to do next
See View and pay your invoices for what is on an invoice and where it arrives, and How Bookboost billing works for why the usage amount changes.
Getting help
Open Help at the bottom of the left menu and choose Talk to Us, or email the Bookboost Finance team at finance@bookboost.io.