Bookboost has partnered with Seam to enhance guest access management for hoteliers. This integration allows Bookboost to retrieve smart lock access codes from various lock providers and incorporate them into Guest Journey Campaigns, ensuring a seamless and automated communication experience for guests.
By leveraging this integration, hoteliers can send access codes via email, SMS, and other messaging platforms, eliminating manual processes and improving guest satisfaction.
Main Concept
The integration between Bookboost and Seam enables hoteliers to automatically fetch access codes and deliver them to guests at the right time. Key components of this integration include:
Device: Represents a smart lock installed in a hotel room.
AccessCode: A unique digital key assigned to a guest for room entry.
Gate: The link between a hotel room in the property system and its corresponding smart lock.
AccessToken: A secure, encrypted credential associated with each AccessCode.
This integration ensures that guests receive their room access details through Bookboost’s automated messaging flows, reducing front desk workload and enhancing the check-in process.
Supported Lock Providers
Bookboost's Seam integration supports a wide range of lock providers, allowing hotels to maintain flexibility in their hardware choices. Supported providers include:
Assa Abloy (VingCard series and more)
August
Salto KS
TTLock
33 Lock
🤓 For a complete list of supported devices, visit Seam’s Supported Devices page.
Example Case
Automated Guest Check-in
Bookboost automatically retrieves the guest's access code from Seam.
The code is sent via an automated message (email, SMS, or WhatsApp) before check-in.
The guest arrives and enters their room without stopping at the front desk.
⚠️ Known Limitations
Room Changes in Apaleo
Currently, automatic code regeneration for room changes is not supported. The original room’s code remains valid for the entire stay.
Configuration and Setup
For configuration assistance, please contact our support team.
Conclusion
By integrating Seam with Bookboost, hoteliers can automate guest access communication, reducing front desk workload and enhancing the check-in experience. This solution ensures that guests receive their room access details on time, improving overall operational efficiency and guest satisfaction.
Goki combines hardware & software to make stays better for everyone. Guests can check-in & download their keys on their mobile. Hotels can lower operational overheads and direct guests to their other revenue centres.
❓If you have any questions, contact us through the form below or at support@bookboost.io.