Seam lets Bookboost pull a guest's smart lock access code and put it into a Journey campaign, so the code arrives by email, SMS, or WhatsApp before the guest does. The guest goes straight to their room, and nobody at the front desk has to read a code out over the phone.
The four things Seam works with
Device. A smart lock installed in a room.
Access code. The unique digital key issued to one guest for room entry.
Gate. The link between a room in your property system and its lock.
Access token. The encrypted credential behind an access code, which is what a campaign inserts.
Supported lock providers
Assa Abloy, including the VingCard series.
August
Salto KS
TTLock
33 Lock
For the full list, see Seam's supported devices page.
What it looks like in practice
Bookboost retrieves the guest's access code from Seam.
A campaign sends it before check-in, by email, SMS, or WhatsApp.
The guest arrives and lets themselves in.
Setting it up
Configuration is done by us rather than by you. Contact support to get the integration switched on for your property, and tell us which lock provider you use.
What this does not do
Room changes in Apaleo do not regenerate the code. If a guest moves rooms, the original room's code stays valid for the rest of the stay and no new code is issued automatically. Handle the change manually.
It only delivers codes. Seam supplies the access code and Bookboost sends it. Issuing, revoking, and scheduling access happen in your lock system, not here.
No code means no message. If Seam has not generated an access code for the reservation by the time the campaign runs, there is nothing to insert.
What to do next
If you use Goki rather than a Seam-supported lock, see Goki smart locks.
Getting help
Open Help at the bottom of the left menu and choose Talk to Us, or email support@bookboost.io.