When using Bookboost's Unified Inbox, it's essential to centralize all guest communication—including email replies—in one place. This ensures that your team can maintain a seamless and consistent experience across all channels.
📣 If You Use Your Own Domain:
If you're using your own email domain (e.g., info@yourhotel.com) as the reply-to address in Bookboost, it's essential to set up email redirection. While this setup ensures a professional and branded appearance, guest replies will not be delivered to Bookboost automatically—they will go directly to the inbox of the email address you used (e.g., info@yourhotel.com).
To avoid fragmented communication and ensure every message is captured in the Unified Inbox, you must redirect incoming emails to your property-specific Bookboost forward address.
1. How to Find Your Forward Email Address
Go to Integrations in the Bookboost Settings.
Select the correct property from the dropdown at the top.
Locate the forward email address—as shown in the screenshot below:
📣 If You Manage Multiple Properties:
From Integrations, please select the correct property in the top section. All marked in the following screenshot.
2. Redirect Instructions by Email Provider
🔵 Outlook
Set Up Email Redirection
Log in to Outlook.com.
Click the gear icon (Settings) > View all Outlook settings.
Navigate to Mail > Rules > Add new rule.
Configure:
Save the rule.
Mark as Read Automatically
Go to Mail > Rules > Add new rule.
Set:
Click Save.
🔴 Gmail
Set Up Forwarding
Go to Settings > See all settings > Forwarding and POP/IMAP.
Under Forwarding, click Add a forwarding address.
Enter
YOUR BOOKBOOST FORWARD EMAIL.Click the confirmation link sent to that address.
Choose:
Click Save Changes.
Mark as Read Automatically
In Gmail, open the search bar and click the down arrow.
In the To field, type your Gmail address.
Click Create filter.
Check Mark as read (and any other desired actions).
Click Create filter.
⚪ iCloud
Set Up Forwarding in iCloud Mail
Go to iCloud Mail and sign in.
Click the gear icon > Preferences > General tab.
Check Forward my email to and enter
YOUR BOOKBOOST FORWARD EMAIL.(Optional) Check Delete messages after forwarding.
Click Done.
🔎 Note: iCloud forwards all messages—no filters. For more control, use Apple Mail.
Mark as Read in Apple Mail (optional)
Open Mail > Settings > Rules.
Create a rule:
Apply the rule.
3. Final Step: Test the Flow
Once all steps are complete, take a moment to test the setup and confirm everything is working correctly. Make sure that:
The email lands in your original inbox (e.g.,
info@yourhotel.com).It is automatically redirected to your Bookboost forward address.
It appears as a guest message in your Bookboost Unified Inbox.
Verifying this ensures that guest replies are flowing correctly into your communication hub and that your team can respond without missing a beat.
If something doesn’t work as expected, double-check your forwarding rules or contact your Bookboost Customer Success Manager for support.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.