A campaign that looks right in the editor can still arrive broken, because tokens only fill in when there is a real reservation behind them. Testing against an actual booking is the only way to see what your guest will see.
Sending yourself a test email
This works the same way whether the campaign is part of a Journey or a Broadcast.
Open the campaign you want to test. Click the blue circle icon at the bottom left, then View Template.
Choose an example booking to test against. You can search by booking reference or guest name. All tokens then fill with that reservation's data, so you can check that names, dates, room types, pages, and forms all resolve correctly.
Below the template, click Test E-mail and enter the address you want the test sent to.
The test arrives within a few seconds.
Previewing with a specific guest's data
If you only want to see how the email looks with a particular guest's information, and do not need it in your inbox, use the preview instead.
While editing the email, click the blue Preview button at the bottom of the editor.
At the top of the preview window, click Select example and search for the guest.
Click the guest's name. The preview reloads with their information filled in.
What to check
Every token resolved. An unresolved token is the most common reason a guest receives a message with a blank where their name should be.
Links go where you expect, particularly token-based links that differ per guest.
The layout holds up on a phone, since most guests will open it there.
Getting help
Open Talk to Us in the left menu of the platform, or email support@bookboost.io.