In the event of Prescriptions failing to send to CAPA or Data not transferring via the integration. Atlas & TITAN Dev's will work together to investigate the root cause to resolve the issue. To support our investigations the below information will be required.
Resident name:
Items on Rx:
Date on Rx:
Date handed out on Titan: Image as evidence may be required.
RXID: Either a clear Rx image or you can copy & paste the RXID from Titan by following the below steps.