Overview
This article provides detailed instructions on how to access, download, and pay your subscription invoices. Understanding how to manage your invoices is crucial for staying on top of your subscription payments and avoiding any service interruptions. Whether you need to update your payment method or download invoices for your records, this guide will assist you through the process.
Step-by-step instructions
Access your invoices
Log into your account.
Navigate to
Settings → Billinginformation.Scroll to the Invoice history section.
Download an invoice
Locate the desired invoice in the Invoice history section.
Click the cloud icon next to the invoice.
The invoice will download in PDF format, ready for printing or saving.
Pay your invoice
If you need to pay an overdue invoice or update your payment method:
Use the chat bubble in your dashboard to request a payment link from the support team.
Alternatively, email support to request the payment link.
Click the link received and follow the instructions to complete the payment process.
Note: Card payments are processed immediately. SEPA payments may take up to 14 days to process.
FAQs
What if I cannot see the Invoice history section?
What if I cannot see the Invoice history section?
Ensure you have appropriate permissions to access billing information. Contact your account administrator if access is not granted.
How can I obtain past invoices?
How can I obtain past invoices?
All past invoices are available in the Invoice history section. Use the cloud icon to download any invoice you need.
What are my payment options?
What are my payment options?
You can pay via card for instant processing or use SEPA for bank transfers, which may take longer to process.
What to do if a payment doesn't reflect immediately?
What to do if a payment doesn't reflect immediately?
Card payments should reflect instantly, while SEPA payments could take up to 14 days. If delays persist, contact support.