How to Pause Your AdOpt Cookie Banner
If you want to temporarily stop displaying the Cookie Banner on your website, you don't need to delete your account.
Simply follow this tutorial:
When you pause the Disclaimer, your account and data remain available, allowing you to reactivate the service whenever you need.
What happens if you cancel your subscription or when the Free Trial ends?
If you don't choose a plan at the end of your 30-day Free Trial or cancel an active subscription, your Organization will enter a restricted access state.
In this state:
the Cookie Banner is paused and will no longer be displayed on your website;
your data is not deleted;
your Organization and your visitors' consent records remain stored in the platform;
access to the dashboard is limited to the pages available for subscription management, including Welcome Screen, My Organizations, Adopters Program, Plans, and Payment Method (when applicable to the Organization Owner).
Your account will remain in this state until you subscribe to a paid plan.
Once a plan is purchased, full access is automatically restored and all your existing settings are preserved.
⚠️ Important: For accounts created on or after July 22, 2026, the Starter Plan is no longer available. If your Free Trial ends or your subscription is canceled, you'll need to subscribe to a paid plan to reactivate your Organization and, consequently, your website's Cookie Banner.
How to Delete Your Account
If your goal is to permanently remove your AdOpt account and all associated data, submit a deletion request through the chat available in the logged-in area using the Organization Owner account.
When submitting your request, we encourage you to let us know why you're leaving and share your experience with the platform. Your feedback helps us continuously improve our products and services.
Before requesting account deletion, consider whether one of the following options better meets your needs:
you only want to stop displaying the Cookie Banner;
you plan to use the platform again in the future;
you only want to cancel your subscription.
In these cases, deleting your account is usually unnecessary.
Recommendations After Deleting Your Account
Once your account deletion has been confirmed, we recommend removing the AdOpt installation from your website using the same installation method originally used.
If you're migrating to another Consent Management Platform (CMP), make sure the new solution complies with the applicable privacy regulations before completing the migration.
Send Us Your Feedback
Your feedback is essential to helping us improve AdOpt.
If you have suggestions, ideas, or would like to share your experience, send us an email at sos@goadopt.io.
We'd love to hear your thoughts on topics such as:
Customer Support;
Platform;
Installation and setup;
Cookie Banner;
Tag and Cookie Scanner;
Reports;
Consent records;
Help Center and documentation;
Design and user experience;
Platform features;
Other.
Every suggestion is reviewed by our team and helps shape the future of AdOpt.