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Enhanced Support

Learn how to enable/disable Enhanced Support.

Sandy Fargus avatar
Written by Sandy Fargus
Updated over 2 weeks ago

Guided Pathways is being retired from the Atlassian Marketplace on November 30, 2025. After this date, the app will no longer function.
If you have questions, please contact our support team.

Enhanced Support is an optional feature in Guided Pathways which gives users access to Intercom, our In-App help.

We use Intercom to announce changes to users. Users can also directly ask us for help without the need to create a support ticket. Turning off Enhanced Support removes access to Intercom for all users.

To enable/disable Enhanced Support:

  1. Navigate to Confluence Administration and select Apps.

  2. Select Guided Pathways -Feature Controls.

  3. Toggle Enhanced Support on/off.
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