We understand it can be disappointing when a promotion you were expecting is no longer visible or available.
There are several reasons why a promotion may not appear on your account.
Promotion has been removed
Promotions can be removed by the business for a variety of reasons.
This removal may be:
Temporary, for example while the promotion is being reviewed, updated, or paused.
Permanent, if the promotion has ended or is no longer part of our current offers.
Note: Once a promotion is removed, it will no longer be available to customers, even if it was previously visible.
Promotion is not available to you
Some promotions are only available to specific customers. If you do not meet the eligibility criteria, the promotion may not appear on your account.
Promotion has been recreated under a new name
In some cases, a promotion may be withdrawn and replaced with a new, possibly similar promotion.
The new promotion may have:
A different name
Updated terms or conditions
Revised eligibility rules
Important: If this happens, the original promotion will no longer be visible. Please look for any new promotions that may be available on your account.
What you can do
Check your available promotions regularly, as offers may change.
Review the terms and conditions of any promotion to confirm eligibility.
Contact us if you believe a promotion is missing in error.
Important: Promotions are subject to change at any time. Availability cannot be guaranteed.