If you were expecting a welcome offer or bonus and haven’t received it, one of the reasons.
Did you opt into the promotion?
Most promotions require you to opt in before you can start qualifying.
For bonuses and other ongoing promotions, you must opt in before taking any qualifying actions, such as depositing, wagering, or playing eligible games.
To verify the opt‑in requirement, open the promotion’s Terms & Conditions on the Offers page.
To learn more about how to opt in to our promotions, click the button below.
Important: Any actions taken before opting in won’t count.
You may have missed a required step
Each promotion includes a section in its T&Cs called “What you need to do”.
This outlines every step required to claim the offer.
Make sure you:
have opted in (if required), and
complete each step exactly as listed.
The offer may not have been awarded yet
Some promotions do not award rewards immediately.
The expected pay-out time is shown in the “What you can get” section of the Terms & Conditions.
Depending on the promotion, rewards may be added:
immediately after qualifying,
at a scheduled time, or
after a set period listed in the T&Cs.
If the pay-out is scheduled, your reward will appear once the stated timeframe has passed.
Your reward may have expired
Promotions run for a limited time, and all required steps must be completed before the offer expires.
You can find the exact expiry window in the “What you need to do” section of the T&Cs.
Important: If the expiry period has passed, you won’t be able to claim the offer.