Keeping your account verified helps us provide a safe, fair and secure betting experience.

Why we ask for verification

From time to time, we may need to verify a few details on your account.

This helps us protect you and make sure all activity on your account is genuine and responsible.

Verification can happen at different stages, but if we ever need anything from you, we’ll guide you through the process and make it as simple as possible.

Important: Your documents and personal details are always handled securely and kept strictly confidential.

What documents do I need for verification?

The documents we request depend on your country of residence and the type of verification required.

In most cases, this includes proof of identity, proof of address, or both.

ID and Proof of address

Here’s what we accept

Use this list to make sure you have the right documents ready, depending on your country.

Canada

Document type	Examples	Relevant information
Proof of identity	Passport Driver’s licence (front and back) Provisional licence (front and back) National ID card (front and back) NEXUS Card Global Entry Card Permanent Resident Card Canadian Citizenship Card (issued prior to 2012) Carta de Citoyennete Canadienne Secure Certificate of Indian Status Canadian Armed Forces ID Card Provincial or territorial driver’s licence Provincial or territorial ID card , excluding health cards Government-issued photo identification from a foreign country that is equivalent to a Canadian identification document	The document must be a valid, government-issued photo ID. Foreign identification documents are accepted if they are equivalent to a Canadian identification document. Upload the front and back where applicable. Screenshots cannot be accepted. Upload a clear image of the original document.
Proof of address	Driver’s licence (front and back, if not used as proof of identity and not expired) Provisional driving licence (front and back, if not used as proof of identity and not expired) Bank statement (first page showing name, address and bank logo) Monzo or other digital-bank statement in PDF format Credit card statement Benefit letter or statement issued at federal, provincial, territorial or municipal level Gas or electricity bill Letter from a utility provider Bin or refuse bill Landline or broadband bill Mobile phone bill TV licence, satellite TV TV media bill (for example, Virgin or Sky TV) Letter from a bank Letter from the Electoral Register Letter from a government department Government-issued photo identification showing the address, if not used as proof of identity Canada Pension Plan statement Property tax assessment issued by a municipality Provincially issued vehicle registration Medicare letter Home, auto or life insurance document Registered investment account statement, RRSP, TFSA or RRIF Student transcript or school documentation containing a unique reference number Tax agency document showing the previous year’s information Mortgage or loan account statement	The document must show your full name and residential address exactly as registered on your account. Unless stated otherwise, it must have been issued within the last three months. Canada Pension Plan statements and insurance documents can be dated within the last 12 months. A driving licence or provisional licence used as proof of address does not have to have been issued within the last three months. It must be valid, not expired and not already used as proof of identity. A government-issued photo ID used as proof of address must be dated within the last three months and must not already have been used as proof of identity.

Important: Customers in Canada must be over 19 to operate an account with us.

Rest of the world

Document type	Examples	Relevant information
Proof of identity	Passport (full page including MRZ code) Driver’s licence (front and back) National ID card (front and back)	Screenshots cannot be accepted. Please upload clear images of the original document.
Proof of address	Driving Licence / Provisional driving licences, if not used for ID and not expired Bank statement (first page only, showing name and address) Building Society statement Digital online bank statements in PDF format Benefit letters Broadband/ Media/Landline & TV Licence Council Tax/Equivalent/Ireland annual LPT (Local Property Tax) Credit Union statement Utility Bill (Gas, Electricity or Bin/ Refuse Bill) Invoices for Utilities Letter from Banks Extract from Electoral Register Letter from Government department Letter from Health Service - if official & better if matches DL - CDD discretion Mortgage Statement & Credit Card Statements Tenancy / Lease Agreement issued by Government Solicitors letters	Must be issued within the last 3 months. Show your full name and address as registered on your account.

How long does verification take?

Once your documents are uploaded, we review them as quickly as possible.

Typical timeframes

Most standard checks: within 24 hours
Additional checks: up to 72 hours

Important: Review times can vary depending on document type, image quality and whether extra checks are required.

What happens next?

We’ll email you as soon as verification is complete.
If we need more information, we’ll email you with clear next steps.- Restrictions on your account will be lifted automatically, allowing you to resume betting, gameplay, and withdrawals.

What happens if we can’t verify your account?

If we don’t receive the required details (or the document isn’t clear), your account may stay restricted while we complete the checks.

When an account is restricted, you won’t be able to:

Deposit
Withdraw
Place bets or wagers using bonus or real funds- Play casino games or other activities
Receive promotional bonuses or awards until verification checks are satisfactorily completedNote: Temporary access or expedited reviews are not available during the verification process.

Your account will remain restricted until we’ve verified both:

your identity, and
your proof of address

Timeframes and restrictions

You typically have:
- Up to 72 hours to verify your identity
- Up to 28 days to verify your address

Note: These timeframes are indicative and may vary in some cases.

I have changed my name. What can I do?

If you have changed your name, please contact us so we can update your account details.

We accept the following documents:

A marriage certificate, if your name changed as a result of marriage; or
A change of name deed (deed poll) for any other name change.

You only need to provide the document that applies to your circumstances. Once it has been received and reviewed, we’ll update your account accordingly.

Alternative documents that may be requested

We may occasionally need to request documents while you hold an account with us.

We don’t always require all documents, and in some cases, none at all.

If information is needed, we’ll contact you by email.

Documents	Description
Income Verification	In some circumstances, we may request evidence of income. Three payslips dated within the last 6 months For self‑employed customers, a completed tax return
Salary and Occupation Declaration	Customers may be asked to provide their salary and occupation via an online form. This can be completed at any time by visiting the Safer Gambling Portal, selecting Affordability Measures, and entering the required information.
Payment Method Verification	A screenshot, photo, or scan of a bank statement showing: your name address, and recent deposit(s) to your gaming account All required details must be visible on the same image or page.

Account verification: documents and timelines