We want your invoicing experience with Wilson Alarms to be as straightforward as possible. Here’s how the process works for maintenance and monitoring contracts:
🧾 How the Process Works
Renewal Notice Sent (Month 11)
Around one month before your contract ends, we issue your renewal invoice.
This gives you time to review your contract and decide whether to continue.
Invoice Issued in Advance
Maintenance and monitoring are billed in advance for the year ahead.
Your renewal invoice covers the full 12-month contract period.
Payment Due
Payment is due within 30 days of the invoice date.
If you pay by Direct Debit, the payment will be collected automatically — no action needed.
If paying by card, BACS, or cheque, please make sure funds are cleared before the renewal date.
Contract Activation
Once payment is received, your contract renews and runs for its full 12 months.
During this period, you benefit from priority support, scheduled maintenance, and discounted callouts.
❌ Mid-Term Cancellations
Once renewed, the contract continues for the full 12 months.
No refunds are given for cancellations part-way through the contract term.
See I Want to Cancel My Contract for more details.
💡 Why We Invoice in Advance
Guarantees your uninterrupted coverage and priority access to engineers.
Allows us to plan engineer schedules and parts stock to keep your system compliant.
Keeps your property protected with no gaps in service.
👉 For payment options, see our Payment Methods.
👉 For Direct Debit setup (our preferred method), sign up here.