Before you go, can we help fix what’s not working?
Most cancellations happen because something didn’t feel right—price, scheduling, false alarms, or a miscommunication. We’d genuinely love a chance to sort it.
Email: service@wilsonalarms.co.uk
Subject line: Cancellation
If you email us with that subject, a senior member of our service team will prioritise your case. Tell us what’s gone wrong and what “good” looks like—we’ll try to make it right.
How Cancellation Works
12-month term: Maintenance and monitoring contracts run for 12 months.
Renewal window: In month 11 we send your renewal so you have one month to decide.
No mid-term refunds: Once renewed, the contract runs its full term and we don’t refund for cancellation during the year.
Think of your maintenance contract like membership to a priority support club—we schedule engineers, parts, and compliance checks in advance to keep you protected, which is why mid-term cancellations aren’t pro-rated.
If You Still Want to Cancel
Check your renewal date.
Email service@wilsonalarms.co.uk with subject “Cancellation.”
If you’re pre-renewal, we’ll action non-renewal at term end.
If you’re mid-term, service continues until the current term ends.
For the formal details, please see our Terms & Conditions.